Dear Business Partner,
We hope you and your loved ones are staying safe and healthy through these challenging times. We are facing an unprecedented situation and our goal is to support you and your clients in any way we can.
Whilst we may be working from different locations than you are used to, we will continue to support you, as we have in marine pleasure craft lines for over 15 years. In these challenging times we would like to remind you of some features that can assist customers who may be facing financial pressures.
As you are aware, for privately owned, insured and registered trailer craft and PWC’s, our lay-up feature is available and can help reduce premiums payable. Applying layup will reduce the premium for each month selected and cover will be restricted only to the agreed location where the boat is parked during the elected months. Transit of the boat to a recognised marine dealer for servicing and maintenance is covered even during the lay-up months.
Lay-up can be applied to your clients’ policies by emailing customerservice@
Other ways to reduce premiums include reviewing the ‘sum insured’ using your free broker agreed value link and removing add-ons such as water skiers liability from trailer boat policies, if not required.
Please remember, marine environments are unique and clients should continue to be proactive on maintenance and support around their craft, especially when permanently kept in the water. You can access other helpful tips via our staff, through information regularly provided in Nautilus Marine, The Magazine, or from a clients’ local boating industry or support partner.
Such options for your customers are not limited to pleasure craft and we have similar considerations on our caravan and motorcycle domestic lines. In our commercial industry and Proteus Marine lines, our experienced underwriters and business development staff can help you shape appropriate solutions as well.
If you have any questions please don’t hesitate to contact your local Business Development Manager using the contact details below.
We are open and here to support you and your business in any way we can.
The NM Insurance Team
IAG has unveiled a series of measures to support travel and small business customers hit by the coronavirus outbreak – and other insurers are expected to follow suit.
The general insurance industry has been under political pressure to develop a COVID-19 response similar to that announced by the banks, but insuranceNEWS.com.au understands it has not been possible to co-ordinate an industry-wide position.
Last night IAG confirmed its approach, which applies to direct and brokered insurance offered through its NRMA Insurance, CGU, WFI, SGIO and SGIC brands.
Suncorp is expected to announce similar measures either today or Monday, along with some other major insurers operating in Australia.
IAG’s key measures are:
• Travel insurance refunds for any unused proportion of premiums, including full refunds where
customers have not yet travelled and have not claimed
• Deferred premium payments for up to six months for small businesses experiencing financial hardship
• Refunds on the unused portion of premiums for small businesses who cancel their insurance, with no administration or cancellation fees
• Small businesses which need to close premises due to the impact of COVID-19 can maintain full insurance cover on the premises with no changes to premium
• Reduced timeframes in making payments to suppliers from 30 to no more than 15 business days.
IAG MD and CEO Peter Harmer says the virus is the latest disaster to hit communities “in what has been a catastrophic start to 2020”.
Mr Harmer says IAG is employing extra people to “bolster the company’s ability to respond to customer needs quickly and efficiently”.
“More than 90% of our people are now working from home, including our customer-facing staff who have been set up to work remotely since 2018,” he said.
“We are also employing up to an additional 400 people in the customer-facing parts of our business to help meet the needs of our customers at this time.”
IAG expects the measures to be in place by Monday.
Insurance Council of Australia (ICA) spokesman Campbell Fuller told insuranceNEWS.com.au that ICA “supports measures from its members that assist customers during the COVID-19 crisis”.
Update From CGU
Dear Valued Partner,
CGU introduces support measures for customers impacted by coronavirus
CGU is pleased to announce a series of measures to support current customers as the coronavirus (COVID-19) continues to spread, and impact families, communities and businesses.
The key measures which apply are:
- Deferred premium payments for up to six months for small businesses experiencing financial hardships; and
- Small businesses which need to close premises due to the impact of COVID-19 can maintain full insurance cover on the premises with no changes to premium
We have also employed additional people to bolster our ability to respond to your & your customer’s needs quickly and efficiently.
Deferral of premium payments for up to six months
- We are offering all small business customers the option to defer payment of their annual or monthly premium for up to six months.
- This means they will continue to be covered by their existing insurance policy without needing to pay their annual or monthly premiums now.
- If they do need to make a claim during this time, the cost of their premium will be taken as part of their claims cost.
- This offer applies to all eligible small business customers – excluding workers’ compensation policies.
- This is available until 30 September 2020. We will reassess this as needed.
- For small business customers to take up this offer it will require you to do the following:
– For annual payments – extend your credit terms to small businesses experiencing hardship for up to six months from policy inception. Remit payment to us as soon as reasonably practicable thereafter. We will adapt our credit control policy and procedures to accommodate these payments outside of your standard credit term arrangements with us.
– For monthly payments – contact our Premium Administration team on 1300 766 724 to make arrangements for deferral of monthly premium payments.
- This is available to small businesses with an annual turnover of less than $50 million and / or a sum-insured asset value definition of up to $10 million.
Small businesses which need to close premises due to the impact of COVID-19 can maintain cover on the premises with no changes to premium
- Most insurance cover for business premises relies upon occupancy. Vacant premises are higher risk and typically attract higher premiums.
- We understand that some small business sites won’t be occupied at this time due to COVID-19, so we will provide existing customers full cover on the premises with no changes to premium or excess.
- This is available until 30 June 2020.
- This is available to businesses with an annual turnover of less than $50 million and / or a sum-insured asset value of up to $10 million.
If you have any questions, or would like to discuss further, please reach out to me or your Account Partner.
Executive Manager Broker & Agency
Australian market facing “unrest and uncertainty”
by Nicola Middlemiss 04 Jan 2020 | Insurance Business Australia
The head of HDI Global’s Australian operations has commented on the instability of our local market, saying sweeping consolidation has had a notable impact on the landscape – and it’s unlikely to change any time soon.
“We have been experiencing a lot of unrest and uncertainty in the Australian insurance market with competitors leaving certain segments or the market altogether,” said Stefan Feldmann, regional head for ASEAN & Australasia for HDI Global.
Feldmann – who’s been with HDI since 2010 – also predicted that the consolidation process is likely to continue throughout 2020.
“Customers and brokers are understandably frustrated and longing for stable partners with a reliable longterm perspective and commitment,” he told Insurance Business.
“As an industrial mutual we are becoming more deeply established in the value chain as an integrated partner to our customers, much deeper than had previously been the case.”
Feldmann also predicted that the trend of pricing increases and tightening of terms and conditions will likely continue throughout 2020 and well into 2021, given the performance of most global and local insurance companies in recent years.
“The insurance industry as a whole has allowed fundamental technical underwriting principles to slip for quite some time which brought the industry to current market predicaments,” he said.
“We expect that insurance pricing and contract terms, based on technical fundamentals and risk quality, will be the key drivers for the insurance market in the corporate segment for the foreseeable future.” Feldmann also predicted that 2020 would be an interesting but demanding year for the insurance industry, partly due to the political instability which is fast becoming commonplace.
“2020 will not only be a fascinating year, but also a challenging one – with Brexit, US elections, trade wars and geopolitical unrest,” he told Insurance Business.
“While the Australian economy remains resilient, given the potential volatility in the global economy we will certainly feel the impact in the industrial insurance market in Australia.”
As an example, Feldmann pointed to the withdrawal and reduction in underwriting capacity from Lloyd’s of London, which has traditionally been a strong market participant in Australia.
“Our industrial clients also feel the impact of the trade wars between the US and Australia’s major trading partner, China,” he said.
ICA CEO Rob Whelan said more than 70 bushfires were still burning across southern QLD and NSW and the declaration gives priority to claims from affected policyholders.
The fires fanned by high winds have resulted in multiple property losses since September 5, with the focus today on the area around Stanthorpe close to the NSW /QLD border as well as locations in the Gold Coast hinterland. The extent of property loss is still to be determined, as is an estimate of the financial loss.
“Insurance companies are standing by to help their customers. I encourage anyone who has suffered property damage to contact their insurer as soon as possible to seek guidance on the claims process and the assistance they are entitled to under their policy,” Whelan said.
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the NSW and QLD bushfires being declared a catastrophe by the ICA.
The significant event response plan is activated for events that can potentially result in significant numbers of related complaints coming to AFCA. It provides for early communication with relevant stakeholders and a more streamlined, expedited process for the resolution of related complaints.
AFCA has encourage those who have been affected by the NSW and QLD bushfires to contact their insurance companies.
Under the declaration the ICA has:
- Activated its disaster hotline – 1800 734 621 – to assist policyholders if they are uncertain of their insurance details, or have general inquiries about the claims process
· Community members can also enquire via www.disasters.org.au
The ICA is making arrangements to represent the insurance industry at community meetings in affected areas. The meetings will provide property owners with important information about the insurance claim process.
Insurance Business Australia has put together the key points on Ransomware to help understand what it is and how it can affect you and your business.
Ransomware is a piece of red-hot cyber jargon. Perhaps you heard about it when doing your office cybersecurity training, or maybe you read about it in the news. Perhaps you deal with it every day in your role as a cyber risk expert or, worst-case scenario, you’re one of the unlucky victims to have a dreaded pop-up burst on to your computer screen saying: ‘You’re infected. Pay now!’ Regardless of how you came to hear about one of the fastest growing beasts in the cyber sphere, it’s high time everyone understood the sharpness of its claws.
What is ransomware?
Ransomware is a type of malicious software that locks and encrypts a victim’s computer data and demands ransom payment in order to regain access. Bad actors usually give the victims a set amount of time to pay the ransom, after which they say they will provide a decryption key (although there’s no guarantee of this given the criminal nature of the transaction). Cyber criminals usually ask for payment in virtual currency, such as Bitcoin.
How does ransomware spread?
There are multiple ways through which a computer can become infected with ransomware. One of the most common methods today is phishing spam, where attackers try to trick victims into opening infected attachments and links via email. The phishing technique uses emails that often appear to originate from a trusted source or familiar brand, and at first glance the email appears authentic, resulting in a temptation for the recipient to be tricked into entering valid credentials on a counterfeit website or downloading an infected file. Once the victim falls prey to the scam, the hacker has access to their computer, where they can encrypt away.
Another popular infection method is drive-by downloading or malvertising. This is the use of online advertising to distribute malware with little to no user interaction required. As Malwarebytes explains: “While browsing the web, even legitimate sites, users can be directed to criminal servers without ever clicking on an ad. These servers catalog details about victim computers and their locations, and then select the malware best suited to deliver. Often, that malware is ransomware.”
Then we have the more aggressive variants of ransomware. You’ve likely heard of WannaCry and NotPetya. These variants can exploit security holes to infect computers without hackers needing to use social engineering tools to trick their victims.
What are the different types of ransomware attacks?
This is a beast that comes in all shapes and sizes. Some variants are more harmful than others, but they all have one thing at their core – the ransom demand. Here are a few common types:
Can you remove ransomware?
Ransomware can be removed from your system. For the most simple, low-key attacks a free, anti-ransomware removal tool could do the trick. These tools can remove ransomware viruses from computers and decrypt any files that have been compromised in the attack. For the more serious instances – perhaps a corporate breach involving crypto ransomware – it’s essential to engage with professional data recovery teams and cyber risk experts who can decrypt files and, if necessary, negotiate ransom demands with the cyber criminals.
How do you prevent ransomware?
Cybersecurity best practices, such as: strong password hygiene, securing back-ups, employee phishing training, conducting regular systems and software updates, and turning on multiple-factor authentication, are key in preventing ransomware attacks. As the ransomware beast continues to evolve, these measures cannot completely destroy the threat, but they can significantly mitigate it. Really, the most important weapon against ransomware is education. Especially in a corporate environment, the more employees understand the risk and how to mitigate it, the better chance they’ll have of avoiding an attack.
To read the full article CLICK HERE
by Bethan Moorcraft20 Aug 2019
These days Cyber attacks via emails are becoming more and more common. Through both business and private emails attackers are using new technologies to get information and funds from many people worldwide.
Shearwater has provided some valuable information on what you can do TODAY to reduce your risk.
Homeowners and businesses in north Queensland may soon find it difficult to insure their properties as flood risk rises due to climate change, new modelling has suggested.
According to Climate Valuation, flood cover will become difficult to obtain and too expensive for Townsville and other north Queensland communities, as the risk to homes from flooding is expected to more than double under climate change.
Modelling revealed that flooding in Townsville is already about 20% more to likely to occur than previously thought, and that total flood risk in the region is likely to shoot up by 130% by the end of the century, putting the waterlogged region “on track to become uninsurable,” Guardian Australia reported.
“Unfortunately, there are a lot of properties out there that planners in years past considered acceptable, but which homeowners may find are not insurable today or won’t be very soon,” Karl Mallon, director of science and systems at Climate Valuation, told the publication. “Generally, insurance companies often draw a line in the sand at the frequency of a one-in-100-year flood event. This means that as the risks of flooding increase, many Townsville houses will be uninsurable, or the owners will find cover unaffordable.”
A number of homes and businesses that have been impacted by the recent catastrophic flooding in Townsville said they did not have specific flood cover. The properties rated by city planning codes to be outside the “one in 100 years” flood zone, meanwhile, were reported to be effectively flood-free.
“We strongly urge people to check with councils and insurers if their homes are in flood zones, and if they can expect long-term affordable cover,” Mallon told Guardian Australia. “If not, they should know they will have to plan for the risks on their own and think about adapting their homes for climate change.”
CREDIT: INSURANCE BUSINESS AUSTRALIA
The catastrophic floods that have inundated roughly 82,000 homes in Townsville over the past week have so far resulted in 6,525 claims, worth $80 million, according to the Insurance Council of Australia (ICA).
The damage bill is expected to soar over the next few days as policyholders return to their waterlogged homes.
ICA clarified what the flood crisis means for householders in terms of their insurance cover and responded to warnings from Townsville Mayor Jenny Hill that north Queenslanders would not accept unfair premium increases after the floods, AAP reported.
“Right now, we’re focused on fixing properties,” Campbell Fuller, ICA communications manager, told the news agency. “Any talk of premium rises is premature.”
Campbell said all insurers have had a standard definition for flood since 2012, which includes water escaping from a dam, including an intentional release.
“There may be a small percentage of policyholders who have decided to opt-out of flood cover at time of purchase or chose to buy a policy that excludes flood,” Campbell said. “Those policyholders may need to have their claims tested to determine if their claim meets the standard flood definition.”
ICA also expressed concerns that a significant number of Townsville commercial policyholders may not have taken up flood cover.
Hill urged insurance companies to “act as responsible corporate citizens” to help speed up the recovery effort, AAP reported.
CREDIT: Insurance Business Australia
Due to the forecast of severe weather conditions associated with Tropical Cyclone Owen, the Regional Harbour Master (Mackay Region) will close the Whitsunday Pilotage Area from 0600 hours local time on Sunday 16 December 2018.
All ships are therefore strongly advised to immediately return to base or seek shelter and be secured by the closure time of 0600 hours on Sunday 16 December 2018. No vessel movement will be allowed after the closure without Regional Harbour Master’s exemption obtained through the Local Disaster Management Group.
The Whitsunday Pilotage Area will only be re-opened once the Regional Harbour Master is satisfied that it is safe for navigation.
INFORMATION PROVIDED BY:
Maritime Safety Queensland | Customer Services, Safety and Regulation Division | Department of Transport and Main Roads
(07) 4841 4500